詠鉌のIT

Many customers, especially those Server Admin with technical knowledge wouldn't ask this question but take action to the server which they think is right. However, it just messed up everything, and worst will cause data lost. Then, we have a lot of job to do afterward.

Sometimes, I feel funny that customer call to the toll-free number only if they ruined everything. When I tried my very best to 'reverse' the situation, but failed, they will shout at me with the sentence as below:

"..I pay so much for the warranty, but you said you can't help me?.."

• Check the hard disk status from OpenManage Server Administrator or DSET
• After confirm the status is FAIL, you may re-seat the hard disk while the server is ON/Power-up, to see the hard disk can proceed to rebuilding or not.
• If the hard disk is able to rebuild, monitor the rebuilding progress. If the rebuilding progress can reach 100%, monitor the hard disk status for 1 day.
• If it fail to kick-start the rebuild, or fail during the rebuilding progress, you may call up Technical Support to claim the hard disk replacement.

• Check the hard disk status from OpenManage Server Administrator or DSET 
•  After confirm the status is FAIL, check Controller Log so that we know which hard disk failed the first.  (E.g. PERC Log)
• We always Force Online the hard disk failed the first, due to the hard disk that failed the last will contained latest data.
• If this isn't work, kindly call Technical Support for assistance.

Many customer called and ask is there anyway to downgrade from Windows Server 2008 to Windows Server 2003. Hereby I would like to say : "..It can be done!"

For Original Equipment Manufacturer (OEM) Operating System, it have two different types of downgrade options:
    - Downgrade license (bundle with Windows Server 2008)
      When Windows Server 2008 launched for one quarter, Dell start not to upsell Windows Server 2003. Therefore, the Sales team introduce Windows Server 2008 with Downgrade license to Windows Server 2003. During the installation, the interface slightly different with the usual one, you will see extra options called: "Downgrade" is available to chose.

    - Downgrade media
      If your OEM Windows Server 2008 doesn't come with the downgradeable license (due to price different), you may contact your Sales Account Manager to request a Downgrade Media from Microsoft. Please note that this is not a new license, and it is chargeable.

Please refers to the below for further info from Microsoft.

From an OEM. From now until March 31, 2011, some OEMs may support fulfilling Windows Server 2003 R2 downgrades (includes Windows Server 2003 Web Edition, Windows Server 2003 Enterprise Edition for Itanium-based Systems, and Windows Server 2003 Datacenter Edition for Itanium-based Systems) to their customers. There are several options available. Contact your OEM to determine if it supports downgrade fulfillment. Please note that downgrade media is not a new license for Windows Server. It only enables a customer to install, activate and run an earlier version of Windows Server under a Windows Server 2008 or Windows Server 2008 R2 license.

• OEMs may provide their existing Windows Server 2008 or Windows Server 2008 R2 customers one copy of downgrade Windows Server 2003 R2 media only if their customer requests it.

Some OEMs have pre-activated their software. In these cases, a customer would not need a product key or to activate over the internet or via the phone.For Windows Server 2008 R2 downgrade requests, end customers should fulfill downgrade requests through the Windows Server Downgrade Fulfillment site.

A very common issue for server to encounter the P.O.S.T (Power-on Self Test) error as below:

Strike the F1 key to continue, F2 to run the system setup program

Two days ago, a Taiwan customer called and complaint that he can't update the MD3200's NVSRAM to latest, due to Modular Disk Storage Manager (MDSM) is not showing proper Chinese words, and return an error: NullPointerException, when you wish to update the NVSRAM.

I use almost half a day to troubleshoot/gather relevant info from customer for analysis. Answer derive after 2-3 hours when I found one relevant article from our Knowledge-Base.

Cause:
This is the installer issue with the version A00 image with Spanish and Chinese OS language packages. This image doesn't impact any other language besides the two mentioned above.

Workaround:
1. For Windows:
- Ensure the Modular Disk Storage Manager application is closed
- Disable the Modular Disk Storage Manager Event Monitor service if it is started (through Windows services - Start->Run->services.msc)
- Navigate to the client directory under the MD Storage Manager installation directory (Default: C:\Program Files (x86)\Dell\MD Storage Software\MD      Storage Manager\client)
- Rename the SMclient.jar file to SMclient.orig.jar
- Copy  the provided SMclient-10.70.x6.06.jar file to SMclient.jar
- Re-enable the Modular Disk Storage Manager Event Monitor service (through Windows services)

2. For Linux
- Ensure the Modular Disk Storage Manager application is closed
- Navigate to the client directory under the MD Storage Manager installation directory (Default: /opt/dell/mdstoragesoftware/mdstoragemanager/client)
- Rename the SMclient.jar file to SMclient.orig.jar
- Copy  the provided SMclient-10.70.x6.06.jar file to SMclient.jar

In summary, if your OS language is either Chinese or Spanish, just ensure you download/install the MDSM from version A01 and above.

You may get the latest MDSM A04 from the link below:
http://supportapj.dell.com/support/downloads/download.aspx?c=my&cs=mybsd1&l=en&s=bsd&releaseid=R295070&SystemID=PWV_MD3200&servicetag=&os=WS8R2&osl=en&deviceid=22520&devlib=0&typecnt=0&vercnt=1&catid=-1&impid=-1&formatcnt=0&libid=52&typeid=-1&dateid=-1&formatid=-1&source=-1&fileid=441701

After the previous post: How to install Microsoft Hyper-V in Dell 11th Generation server? , I received few enquiry on where to download Dell System Management Tools and Documentation (SMTD).


Please follow the steps below to prepare the SMTD v6.4:

1. Download both ISO from below:

Image 1: OM_6.4.0_SMTD_A00.iso.001 Image 2: OM_6.4.0_SMTD_A00.iso.002 

copy /b OM_6.4.0_SMTD_A00.iso.001+OM_6.4.0_SMTD_A00.iso.002 OM_640_SMTD_A00.iso

cat OM_6.4.0_SMTD_A00.iso.001 OM_6.4.0_SMTD_A00.iso.002 > OM_640_SMTD_A00.iso

Yesterday, a visitor named Syedz inquiry how to install Hyper-V in R710. I thought I can reply him through email, but I didn't receive any email afterwards. In case you re-visit my site, here is the steps you required.

Steps

1. Install your Windows Server 2008 with Dell System Management Tools & Documentation
2. After that, boot with the Windows Server 2008 media.
3. In the Setup Wizard, click the language you want to use during the installation.
4. Next, select the language to be installed, along with the time and currency formats and the keyboard layour, and then click Next.
5. Click Install Now, and then accept the license terms
6. In the next screen, specify the location where you wan Hyper-V Server 2008 R2 to be installed, and then click Next.
7. During the installation, server will restart several times. When the installation is complete, you will prompt for Administrator account setup. Click Ok.
8. Give a strong password for the Administrator account, confirm, then press ENTER.
9. When you see the message "Your password has been changed", click Ok.