Many customers, especially those Server Admin with technical knowledge wouldn't ask this question but take action to the server which they think is right. However, it just messed up everything, and worst will cause data lost. Then, we have a lot of job to do afterward.
Sometimes, I feel funny that customer call to the toll-free number only if they ruined everything. When I tried my very best to 'reverse' the situation, but failed, they will shout at me with the sentence as below:
"..I pay so much for the warranty, but you said you can't help me?.."Therefore, I beg you guys (Server admin) give call to Technical Support to confirm before you take any action that you think is right.
Hard disk failure may have 2 different situation:
i) Single hard disk failure
- Check the hard disk status from OpenManage Server Administrator or DSET
- After confirm the status is FAIL, you may re-seat the hard disk while the server is ON/Power-up, to see the hard disk can proceed to rebuilding or not.
- If the hard disk is able to rebuild, monitor the rebuilding progress. If the rebuilding progress can reach 100%, monitor the hard disk status for 1 day.
- If it fail to kick-start the rebuild, or fail during the rebuilding progress, you may call up Technical Support to claim the hard disk replacement.
- Check the hard disk status from OpenManage Server Administrator or DSET
- After confirm the status is FAIL, check Controller Log so that we know which hard disk failed the first. (E.g. PERC Log)
- We always Force Online the hard disk failed the first, due to the hard disk that failed the last will contained latest data.
- If this isn't work, kindly call Technical Support for assistance.
*re-seat: Pull out and push in the hard disk (applicable for hot-swap hard disk)
